Terms of Use

1. Who we are

keyforrest.eu (“the Site”) is an online store selling digital software licences. Orders placed on the Site are sold, fulfilled and invoiced by:

2. About these terms

These Terms of Use apply to everyone who visits, browses or buys from the Site. By accessing the Site or placing an order you confirm that you accept them and agree to be bound by them. If you do not accept them, please do not use the Site.

The following documents form part of these terms and should be read alongside them:

• Privacy & Cookies Policy
• Return & Refund Policy
• Delivery Policy
• Payment Policy

If there is any conflict between these terms and one of those documents, these terms prevail, except on the specific subject matter of the other document.

3. Eligibility and your account

• You must be at least 18 years old and legally able to enter into a binding contract to order from the Site.
• You must provide accurate, current and complete information when ordering — in particular a valid email address, because that is how your licence is delivered.
• You are responsible for keeping your account password confidential and for all activity that takes place under your account. Tell us immediately if you believe your account has been accessed without your permission.
• We may refuse, suspend or close an account, or refuse an order, where we reasonably believe these terms have been breached or a transaction is fraudulent.

4. Our products

We sell digital licences only: activation keys, product keys, account credentials and download links for software published by third parties. We do not ship physical media, retail boxes or printed documentation.

We are an independent reseller. We are not the publisher or manufacturer of the software we sell, and unless we state otherwise on a product page we are not an authorised agent of any publisher. All trade marks and product names belong to their respective owners and are used only to describe the product on offer.

Download links may point to the publisher’s own website or to a mirror operated by a cooperating supplier. The software itself is licensed to you by its publisher under that publisher’s own end-user licence agreement.

5. Product information and pricing

• We take care to describe each product accurately, including its edition, version, platform, region and licence duration. Please read the product page carefully, and ask us before ordering if anything is unclear.
• Screenshots and images are illustrative. Publisher interfaces and packaging change over time.
• Prices are shown in the currency selected on the Site and include VAT or equivalent sales tax where it applies. Any payment surcharge is shown separately at checkout before you pay.
• Prices and promotions may change at any time, but a change will never affect an order we have already accepted.
• Despite our best efforts, an occasional error in a price or description is possible. If we discover a material error affecting your order, we will contact you before dispatch and you may confirm the order at the corrected price or cancel it for a full refund. We are not obliged to supply at an incorrect price.

6. How a contract is formed

1. Placing an order is an offer to buy. It does not create a contract by itself.
2. Our acknowledgement email confirms we have received your order. It is not acceptance.
3. A binding contract is formed only when we send you the licence key or download link, at which point the order is accepted.
4. If we cannot accept your order — for example because the product is unavailable, a pricing error has occurred, or the order fails our screening checks — we will tell you and refund any payment in full.

7. Payment

Full payment is required before delivery. We accept the methods listed on our Payment Policy page, currently payment card, PayPal and bank transfer.

• Card and PayPal payments are processed by our payment providers. We never see or store your full card number.
• You confirm that the payment method used is yours, or that you have the account holder’s express permission to use it.
• Bank transfer orders are released once cleared funds reach our account, which usually takes 1–3 working days. Please quote your order number on the transfer.
• Any bank charges, intermediary fees or currency conversion costs applied by your own bank are your responsibility.

8. Order screening and fraud prevention

To protect cardholders and publishers, orders are screened before release. Most are approved automatically within minutes. A small number are held for manual review, which can take up to 24 hours.

Where an order presents a high risk of fraud, we may ask for reasonable additional verification before releasing it, and we may cancel and refund in full any order we cannot verify. We will always refund a cancelled order to the original payment method; we do not keep payment for an order we decline.

9. Delivery

Delivery is electronic. Your licence is sent to the email address given at checkout and is also saved to your account. Full details, including timescales and what to do if nothing arrives, are set out in our Delivery Policy.

Risk and responsibility for the licence key pass to you on delivery. Please store your key safely and do not share it.

10. Licence terms and permitted use

Your use of the software is governed by the end-user licence agreement of its publisher. By activating a key you accept that agreement. You agree that you will:

• use the licence only within the limits stated on the product page — the permitted number of devices, users and licence period;
• not resell, sublicense, rent, publish, share or transfer a key unless the publisher’s licence expressly permits it;
• not attempt to circumvent activation, licensing or copy-protection technology;
• not use a licence intended for one market, region or customer type (for example education or non-commercial use) outside that scope.

Where a publisher blocks or revokes a key because it has been used outside these limits, no refund is available (see our Return & Refund Policy).

11. Cancellation and refunds

You may cancel free of charge at any time before your licence is delivered. Once delivery has taken place, refunds are limited to faulty, misdescribed or undelivered items reported within 7 days.

Because we supply digital content immediately, you are asked at checkout to consent to immediate delivery and to acknowledge that your statutory right of withdrawal is lost once supply begins. The full rules, including your statutory rights, are in our Return & Refund Policy, which forms part of these terms.

12. Taxes and duties

Prices include VAT or equivalent sales tax where we are required to charge it, based on the country you give at checkout. Where a sale is outside the scope of UK VAT, no VAT is charged and this is shown on your invoice.

If you are a business customer, please enter a valid VAT or tax registration number at checkout so your invoice can be issued correctly. You are responsible for any tax, duty or reporting obligation that arises in your own country as a result of your purchase.

13. Acceptable use of the Site

You may use the Site for lawful purposes only. You must not:

• use it in any way that breaches applicable law, or for any fraudulent or harmful purpose;
• place orders using stolen, unauthorised or fraudulent payment details;
• introduce malware, or attempt to gain unauthorised access to the Site, its servers or any connected system;
• scrape, harvest, copy or systematically extract content, pricing or data from the Site without our written permission;
• interfere with the Site’s operation, including by denial-of-service or excessive automated requests;
• submit false, abusive or misleading reviews, enquiries or content.

We may suspend or withdraw access to the Site, and report the matter to the relevant authorities, where these rules are breached.

14. Intellectual property

The Site, its design, text, graphics, logos and layout are owned by us or licensed to us and are protected by copyright and trade mark law. You may view and print pages for your own personal, non-commercial use. You may not otherwise reproduce, distribute, modify or exploit any part of the Site without our written permission.

Third-party trade marks, product names and logos on the Site belong to their respective owners. Their use does not imply any endorsement of, or affiliation with, KEYFORREST.

15. Third-party links and software

The Site may link to third-party websites, including publisher download pages. Those sites are outside our control and we are not responsible for their content, availability, security or privacy practices. Any dealings you have with a third party are between you and them.

The software you licence is developed and supported by its publisher. Technical support for the software itself, and its future updates and availability, are matters for the publisher under its own licence terms.

16. Availability of the Site

We aim to keep the Site available at all times but we do not guarantee uninterrupted access. We may suspend, withdraw or restrict all or part of the Site for maintenance, upgrades or business reasons, and will give notice where reasonably practicable. We are not liable to you for any unavailability.

17. Our liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded. Your statutory rights as a consumer are not affected.

Subject to that:

• we are not liable for loss of profit, loss of business, loss of data, business interruption, or any indirect or consequential loss;
• we are not liable for loss or damage that was not foreseeable at the time the contract was formed;
• we are not liable for problems caused by your hardware, operating system, network, antivirus software or a third-party service;
• our total liability arising from any order is limited to the amount you paid for that order.

If you are buying as a business, we supply the products to you for business use only, and we exclude all implied warranties and conditions to the fullest extent permitted by law.

18. Indemnity

If you use the Site or a licence in breach of these terms or of a publisher’s licence agreement, you agree to reimburse us for any reasonable loss, claim or cost we suffer as a direct result. This does not apply to consumers acting outside the course of a business, except where the loss arises from fraudulent or unlawful conduct.

19. Events outside our control

We are not responsible for any delay or failure to perform caused by an event beyond our reasonable control, including publisher system outages, payment network failures, cyber-attack, power or internet failure, natural disaster, epidemic, industrial action or government action. Where such an event prevents delivery, we will contact you and, if you prefer, cancel your order and refund it in full.

20. Privacy and cookies

We handle personal data in accordance with our Privacy & Cookies Policy, which explains what we collect, why, how long we keep it and what rights you have.

21. Complaints and dispute resolution

If something has gone wrong, please contact us first at [email protected]. We acknowledge complaints within 1 working day and aim to resolve them within 5 working days. Most issues are settled quickly and informally.

If we cannot resolve matters between us, you may be entitled to refer the dispute to a consumer dispute resolution body in your country of residence. Raising a complaint with us does not affect your legal rights.

22. Changes to these terms

We may update these terms to reflect changes in our services, our business or the law. The version published on the Site when you place an order is the version that applies to that order. Please review this page from time to time; the “last updated” date at the top shows when it last changed.

23. General

• Severability. If any provision is found to be unlawful or unenforceable, the remaining provisions continue in full force.
• No waiver. If we do not insist that you perform an obligation, or delay in enforcing our rights, that does not waive those rights.
• Assignment. We may transfer our rights and obligations under these terms to another company; your rights will not be affected. You may not transfer yours without our written consent.
• Third parties. A person who is not a party to these terms has no right to enforce them.
• Entire agreement. These terms and the documents referred to in them form the entire agreement between us regarding your purchase.

24. Governing law and jurisdiction

These terms, and any dispute arising out of or in connection with them or your order, are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

If you are a consumer resident outside England and Wales, this choice of law does not deprive you of the protection of any mandatory consumer law of your country of residence, and you may also bring proceedings in the courts of that country.

25. How to contact us