FAQs

We sell digital software licences and product keys for desktop and business software. An order consists of a licence key (or, for some products, a set of account credentials) together with the download link and the instructions needed to install and activate the product.

We do not sell boxed copies, discs, USB media or printed certificates. There is no physical item and nothing is posted to you.

Yes. Every key we supply is a genuine licence intended to activate the product described on its product page, and we only list a product once we can supply it. The software itself is downloaded from the publisher’s own website wherever the publisher makes that available, so you install the same files any other customer would.

If a key does not activate, tell us within the 7-day window and we will replace it or refund you under our Return & Refund Policy. You do not have to argue the point – a key that will not activate is a faulty item.

Most of the software we sell is multi-language: you choose your language during installation or from the application’s settings, so wherever you are in the world you can run it in your own language.

Where a title is not multi-language, English is always included. Every product we sell can be used in English.

Your licence is delivered in two places at once:

• By email, to the address you entered at checkout.
• To your account on this website, where the order and its key stay available for you to look at again at any time.

That second copy matters: even if an email goes astray, your key is still waiting for you under My Account → Orders. Full details are in our Delivery Policy.

Most orders are delivered within 1 to 60 minutes of payment being confirmed. The maximum delivery time is 24 hours, which only applies if an order needs a manual check.

If you pay by bank transfer, your key is released once the funds have cleared into our account, which normally takes 1 to 3 working days depending on your bank. The delivery clock starts when the money arrives, not when you instruct the transfer.

Delivery is free, everywhere in the world. There is no shipping charge, no handling fee and no express option to pay for, because there is nothing to send.

There are also no customs duties or import charges. Those apply to physical goods crossing a border, and nothing physical is ever shipped to you. The total you confirm at checkout is the total you pay.

Please work through these three steps – they resolve almost every case:

1. Check your spam, junk and promotions folders. Automated emails carrying licence keys are the most common thing for a mail filter to hold back.
2. Check your account on this site. Sign in and open My Account → Orders. Your key is stored there regardless of what happened to the email.
3. Contact us. Email [email protected] with your order number and we will re-send your key free of charge, to a different email address if that helps.

There is never a charge for re-sending a key you have already paid for. If we cannot deliver your order at all, it is treated as undelivered and refunded in full.

Your delivery email and your account both contain the download link and step-by-step instructions written for the specific product you bought. In outline: download and install the software, open it, choose the option to activate or enter a product key, and paste in the key exactly as supplied.

Enter the key by copying and pasting rather than typing it out, which avoids mistaking characters such as 0 and O. If activation still fails, contact us before trying repeatedly – some publishers limit the number of failed attempts.

That is set by the publisher, not by us, and it varies between products. The number of installations or devices a licence covers is stated on the product page and in your delivery email, so please check there before you buy.

If anything about the licence terms is unclear, ask us before ordering – we would much rather answer the question up front than have you buy the wrong edition.

In most cases yes: reinstalling the same product on the same machine, or moving your licence to a replacement machine, is normally permitted, though some products require you to deactivate the old installation first.

The rules are the publisher’s, and they differ from title to title, so check the terms supplied with your product. Keep your delivery email and your account access – your key remains available in My Account for whenever you need to reinstall.

Yes. We sell to customers anywhere in the world, and delivery is free to every country. Because your licence arrives by email and through your account, your location makes no difference to how quickly you receive it.

Please do check that the product you are buying is licensed for use in your region if the product page says so – a small number of titles are region-specific.

Yes. We supply individuals, companies, sole traders, charities and non-profits, schools and universities, healthcare providers and public authorities alike.

If you need a formal quotation before raising a purchase order, or an invoice made out to a specific entity and VAT number, email [email protected] with the details and we will prepare it.

• Debit and credit card – Visa, Mastercard, Maestro and American Express, processed through PayPal’s card service. You do not need a PayPal account to pay by card.
• PayPal – using your existing PayPal balance or linked funding source.
• Bank transfer – our bank details are shown at checkout. Your key is released once the funds clear, normally 1 to 3 working days.

Further detail is set out in our Payment Policy.

Yes. Card and PayPal payments are handled entirely on PayPal’s own secure systems. We never see or store your full card number, expiry date or security code – those details are entered on the payment provider’s page, not ours.

The site itself runs over an encrypted HTTPS connection. How we handle the personal data we do hold, such as your name, email address and order history, is explained in our Privacy Policy.

Yes. Every order is issued with an invoice, and invoices are issued by ESEO SERVICES LTD, the seller and merchant of record for your purchase. It carries the company name, company number 13675404 and the registered office address.

Your invoice is available in My Account → Orders and can be sent to you by email on request. If you need it addressed to a company rather than to you personally, or reissued with a VAT number added, just ask.

Yes – free of charge, at any time before your key has been delivered. Email [email protected] with your order number as soon as you can and we will cancel the order and return your payment in full.

Because most orders are delivered within the hour, please contact us quickly if you change your mind.

You can claim a refund within 7 days of delivery where the item is:

• Faulty – for example the key will not activate;
• Misdescribed – what you received is not what the product page described; or
• Undelivered – we were unable to get your key to you at all.

There is no restocking fee and no deduction of any kind. Full terms are in our Return & Refund Policy.

Refunds are not available once a licence key has been redeemed or activated, and are not available simply because you changed your mind after delivery, bought the wrong product without checking the product page, or found the same title cheaper elsewhere.

If you are unsure whether a key counts as activated, contact us and describe what you did – installing the software is not the same as redeeming the key.

Approved refunds are returned to the original payment method – the same card, PayPal account or bank account you paid from – and are made within 14 days of us accepting your claim. We cannot pay a refund to a different account.

How long the money then takes to appear on your statement is up to your bank or card issuer, typically a few working days after we release it.

Your statutory rights are unaffected by anything on this page. Nothing here limits the rights that consumer law gives you.

Your contract of sale is with ESEO SERVICES LTD, the seller and merchant of record, a company registered in England & Wales under company number 13675404. It issues your invoice and handles your order, your payment and any refund.

We have one office, in London:

Seller

ESEO SERVICES LTD

Company number

13675404 (England & Wales)

Registered office

2 Frederick Street, Kings Cross, London, WC1X 0ND, United Kingdom

This website is operated by ESEO SERVICES LTD — the same company that sells to you, issues your invoice and handles refunds. There is no other trading entity behind the site. Full details are set out in our Terms of Use.

Email [email protected], call +44 731 280 5009, or use the form on our Contact page. We reply within 1 working day.

Quoting your order number in your first message lets us look everything up straight away and usually saves a round of emails.